Shipping & Returns Policy

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Shipping & Returns Policy for Lotinuma Technology Private Limited

 

Last Updated: September 11, 2025

At Lotinuma Technology Private Limited (Registration Number: 09AACCL3714K1ZB), located at Salempur Kone, Salempur, Lakhimpur Kheri, Uttar Pradesh 262701, we are committed to providing a seamless shopping experience. This policy outlines our shipping and returns procedures for purchases on lotinumatechnology.com.

Shipping Policy

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Time & Delivery

  • Standard delivery within India usually takes 5–10 business days depending on your location.

  • Delivery timelines may vary during festive seasons, natural disruptions, or unforeseen circumstances.

  • Once your order is shipped, you will receive a tracking ID via email/SMS.

Shipping Charges

  • Shipping charges are calculated at checkout based on the delivery address and order weight.

  • Free shipping may be available on orders above a certain purchase value (if applicable, it will be mentioned on the website).

Delayed or Lost Shipments

  • If your order is delayed, please allow additional time before contacting support.

  • In case of lost shipments, we will assist in tracking the package and, if necessary, send a replacement or issue a refund.

 Returns Policy

Eligibility for Returns

  • Returns are accepted within 7 days of receiving your order.

  • The product must be unused, in its original condition, and in the original packaging.

  • Proof of purchase (invoice/order ID) is required for all returns.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, etc.)

  • Downloadable software/digital products

  • Intimate, sanitary, or personal care items

  • Gift cards and sale/clearance items

Refunds

  • Once your return is received and inspected, we will notify you via email.

  • If approved, your refund will be processed to your original method of payment within 7–10 business days.

  • Shipping charges are non-refundable, unless the return is due to our error (wrong/defective product).

Exchanges

  • We replace items only if they are defective, damaged, or incorrect.

  • To request an exchange, please contact our support team within 48 hours of delivery.

Return Shipping

  • Customers are responsible for return shipping costs.

  • If you are returning expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Contact Us

For any questions about shipping, returns, or refunds, please contact us at:

Email : lotinuma8264532545@gmail.com
Phone : +91 8264532545
Address : Salempur, Lakhimpur Kheri – 262701, Uttar Pradesh